Fitbit Surge Manual download pdf (Page 37)

Restarting your Fitbit Surge

If you experience one of the following problems with your Surge, it may be fixed by

restarting your tracker:

• It is not syncing

• It is not responding to movement

• It does not respond even when in a charger

• It has a battery charge but is not lighting up

• It isn't tracking your steps

• It is not responding to button presses, taps, or swipes

Restarting your Surge does not delete any data except text and call notifications.

To restart your Surge:

1. Press and hold the Home and Select buttons (left and bottom right) for 10

to 15 seconds until you see the screen flash or start to dim.

2. Let go of the buttons.

3. After your screen turns completely off, wait 10 seconds and then press the

Home button to turn your Surge back on.

Your Surge is now restarted and should work normally.

For additional troubleshooting or to contact Customer Support, see

https://help.fitbit.com.

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Fitbit Surge Manual Page 37